Our online store operates in strict accordance with the Law "On Protection of Consumer Rights".
According to Article 25 of the Law "On Protection of Consumer Rights", you can return or exchange goods of proper quality purchased in a retail store within 14 days, not counting the day of purchase.
According to Article 26.1 of the Law "On Protection of Consumer Rights", you have the right to return any product purchased in an online store within seven days after receiving the product without specifying the reasons for the return.
Return of goods of proper quality is possible if its marketable condition, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved. The absence of a document confirming the fact and conditions of purchase of the goods does not deprive the consumer of the opportunity to refer to other evidence of the purchase of goods from this seller.
The consumer does not have the right to refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the consumer who purchases it (note: if the product is made to order).
If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, except for the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date of the consumer's submission of the corresponding demand.
Contacts for communication with the store regarding the exchange or return of goods:
Email: info@gestira.ru
Phone: +7 (495) 795-19-11